AUSTRALIAN OWNED AND OPERATED. FLAT RATE SHIPPING $11.95.

Frequently-Asked-Questions

🛠️ Services & Personalisation

✏️ What types of personalisation do you offer?

We offer:

  • ✂️ Laser cutting (wood, acrylic)

  • 🔥 Laser engraving (names, messages, photos)

  • 🎨 UV printing (full-colour prints on hard surfaces)

  • 🧵 Embroidery (on babywear, bags, and more)

Each product is personalised in-house at our Perth studio.


👀 Can I preview my design before ordering?

Yes! For most products, a live font preview is available on the product page. Some custom items may include a design proof via email before production.


📎 Can I upload my own logo or artwork?

Absolutely. You can upload high-resolution files (SVG, PNG, or JPG) during checkout or email them to info@knkkrafts.com.au.


💬 Do you take custom design requests?

Yes! Whether it's bulk orders, a new design, or combining techniques (e.g. UV + engraving), we’re happy to bring your idea to life.


✂️ Laser Cutting

🧱 What materials can you laser cut?

We laser cut:

  • Plywood

  • MDF

  • Bamboo

  • Acrylic (including mirror acrylic)

These are ideal for signs, name plaques, cake toppers, and keepsakes.


🔍 Can you cut detailed or intricate designs?

Yes! Our machines deliver precision cuts, even on delicate shapes — perfect for custom cake toppers and decorative elements.


🔥 Laser Engraving

📌 What can be engraved?

We engrave on:

  • Wood

  • Acrylic

  • Stainless steel

  • Leather

  • Bamboo

  • Aluminium

Common products include boards, bottles, ornaments, and signage.


⏳ Is laser engraving permanent?

Yes, engraving removes a layer of the material for a lasting design that won’t peel or fade over time.


🎨 UV Printing

🤔 What is UV printing?

UV printing uses special inks that are instantly cured by ultraviolet light. This process allows us to print full-colour graphics, photos, and artwork onto hard surfaces.


🖼️ What surfaces can be UV printed?

UV printing works well on:

  • Acrylic

  • Timber

  • Flat aluminium panels

  • Plastic

Great for photo gifts, signage, and home decor.


➕ Can you combine UV printing with cutting or engraving?

Yes, and it’s one of our specialties! We can print your design, then laser cut or engrave it for a layered, high-impact effect.


🧵 Embroidery

👜 What products do you embroider?

We embroider:

  • Baby blankets

  • Tote bags

  • Aprons

  • Linen

  • Caps and pouches

Personalise them with names, monograms or small designs.


🔢 Is there a minimum order?

Nope — we have no minimums! You can order a single embroidered item or place a bulk request.


📦 Orders, Shipping & Pickup

🏭 Where are your products made?

All our products are made and personalised in our Wanneroo studio in Perth, WA.


🕒 What’s your turnaround time?

Most orders are processed and shipped within 3–5 business days. Please allow a few extra days during busy sale or holiday periods.


🚚 Do you offer express shipping?

Yes, choose Express Post at checkout for faster delivery after dispatch.


🛍️ Can I collect my order locally?

Absolutely! Select Local Pickup at checkout and collect from our Wanneroo location. You’ll receive an email once it’s ready.


💵 How much is shipping?

  • Flat rate shipping (Australia-wide): $11.95

  • Express Post: Available for an additional charge at checkout


🧼 Care Instructions

🪵 Caring for wooden and engraved products:

  • Wipe with a dry or slightly damp cloth

  • Do not soak or scrub

  • Avoid direct sunlight or high humidity to prevent warping


🧽 Caring for acrylic items (night lights, toppers):

  • Clean with a microfibre cloth

  • Avoid abrasive or alcohol-based cleaners

  • Handle gently — acrylic can scratch or snap if dropped


🎨 Caring for UV-printed items:

  • Wipe gently with a damp cloth

  • Keep out of prolonged direct sunlight to retain colour

  • Do not scratch or use strong chemicals


🧵 Caring for embroidered products:

  • Hand wash or use gentle machine cycle in a laundry bag

  • Use cold water

  • Air dry flat; avoid tumble drying

  • Iron inside-out on low heat, away from embroidery


🛡️ Returns & Guarantee

📦 What if my item arrives damaged or incorrect?

Let us know within 7 days — we’ll either fix it, replace it, or offer a refund. Your satisfaction is our priority.


🔁 Do you accept returns?

Because our items are personalised, we don’t offer change-of-mind returns. However, we’ll always help if something isn’t right.


✅ Do you offer a quality guarantee?

Yes. Every order comes with a 30-day quality guarantee. If your product isn’t up to standard, we’ll make it right.


📩 Still Have Questions?

We’re happy to help!
📧 Email us at info@knkkrafts.com.au
📍 Visit or pick up from: Wanneroo, Perth WA


💛 Why Shop with KNK Krafts?

  • 🏡 Family-owned business in Perth, WA

  • 🖨️ In-house personalisation: laser, print, embroidery

  • 🚚 Fast shipping & local pickup

  • 🌟 300+ 5-star reviews across Australia

  • 💌 Custom orders welcome!