🕒 Production & Turnaround Times
All personalised products are made by us within 3–5 business days of receiving payment.
Note: During sale periods and busy occasions like Mother’s Day, Father’s Day, Easter, or Christmas, turnaround times may increase slightly due to higher order volumes.
We will clearly communicate any changes or cut-off dates via:
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Our website banner
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Instagram and Facebook updates
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Email newsletters
We recommend ordering early during seasonal peaks to avoid disappointment.
📦 Shipping Information
We currently offer the following shipping options across Australia:
🔹 Standard Shipping – Flat Rate
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Flat rate: $11.95 Australia-wide
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Sent via Australia Post
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Includes tracking
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Estimated delivery after dispatch: 2–8 business days, depending on your location
🔸 Express Shipping – Optional Upgrade
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Upgrade to Express Post at checkout
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Dispatched from our Perth studio via Australia Post Express
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Approx. 2–4 business days after dispatch (depending on location)
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Tracking included
⚠️ Please note: Express shipping refers to faster postal delivery only — it does not shorten our production time of 3–5 business days.
🏷️ Important Notes
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We do not offer free shipping at this time.
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Shipping times may vary due to Australia Post delays, especially during peak seasons.
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Once your order is handed over to Australia Post, delivery is out of our control.
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We do not offer refunds for parcels delayed but still delivered.
✉️ Still Have Questions?
We're here to help. If you have any questions about shipping, delivery timeframes, or your order status, please reach out to: